LIME CEO, Martin Roos has responded to Digicel’s recent claims against LIME.
Chief Executive Office of LIME Martin Roos has slammed claims by Digicel that his company is overcharging for Digicel to LIME calls.
On Friday, Digicel appealed to the National Telecommunications Regulatory Commission to investigate LIME’s call handling since despite attempts to clarify the situation with the company’s management, it had yet to be corrected.
But LIME’s CEO said in a press statement: “There is absolutely no substance to Digicel’s claims about overcharging, and we will be communicating this to the regulators.”
According to Digicel, in November 2013 it had detected unusual calling patterns to LIME numbers across 12 of LIME’s Caribbean markets and launched an investigation, which discovered that consumers may be improperly charged for calls to certain LIME numbers.
Roos indicated that the situation was resolved in January 2014.
“This is simply mischief-making by Digicel, which will potentially mislead both their customers and ours, and take attention away from the fact that LIME have better value propositions in the market. LIME stands for transparency and respect in our pricing,” he explained.